When will I receive my order?

All orders are packed and shipped from our London warehouses within 3 business days (excluding Saturdays, Sundays, and public holidays). The estimated delivery time is between 7 to 18 business days on average.

We work with multiple shipping companies to ensure the fastest and most reliable service possible. Once your parcel reaches your country, you will receive a text message with a tracking link and your package’s tracking number. The link will show which pick-up point your parcel has been assigned to. If you wish to change the pick-up point, you can do so via the link in the message. Tracking is available both within Europe and in your destination country.

If, during delivery, your chosen pick-up point is unavailable, the package will automatically be transferred to the nearest available pick-up point based on the address you provided in your order.

Shipping Methods:

- Royal Mail / Local Postal Service: Depending on your city or region, packages may arrive within 7-9 business days, while others may take up to 14-18 business days. Delivery times to local post offices may vary depending on customs and other local factors. In rare cases, delays may occur due to customs inspections, but we prepare all necessary paperwork in advance to speed up the process.

- Courier Services (e.g. Buzzer, Exelot): Shipments depart from our warehouse twice weekly (Tuesday and Thursday). Estimated delivery time is 10 business days, though remote areas may experience an additional delay of 3 business days.

Please note: Business days are counted from the moment the package leaves our warehouse, not from the time the order is placed. Weekends and public holidays are not considered business days.

Shipments depart Monday through Friday, meaning orders placed Thursday evening or Friday will be shipped on Tuesday.

Out-of-stock Items:

If a product is listed on our online store, it is available for purchase. However, during busy periods, an item may go out of stock right after you place your order. If this happens, a customer service representative will contact you as soon as possible, so please ensure your mobile number is accurate and up to date.

Lost Shipments:

If a shipment is considered "lost," you will be entitled to either a full refund after 45 days or a replacement shipment.

Returns & Refunds:

Full refunds are issued once the product is returned to our warehouse in its original, unopened packaging. (Shipping costs are non-refundable.)

If you return all items from the order unused and they were shipped for free, the refund will be issued for the product(s) only, minus a £8 shipping fee.

Incorrect Address:

If you provided an incorrect address, please contact our customer service team as soon as possible. If the package has not yet shipped, we can update the address. If the package has already shipped, we will attempt to locate and redirect it, but refunds are not possible in this case.

Change of Pick-up Point after Shipment:

If you would like to change the pick-up point after the package has already been assigned, please contact our customer service team or the shipping company’s support line to arrange re-delivery or re-routing. A fee of £5 may apply for re-routing.

Order Cancellation:

If you wish to cancel your order, please contact our customer service team to confirm whether the package has shipped. If it has already shipped, it cannot be cancelled. You must wait to receive the package and then return it to us unopened for a full refund (excluding shipping costs). Please contact us to initiate the return process.

If the package has not yet shipped, you can cancel the order and receive a full refund.

Damaged or Incorrect Products:

If you receive a damaged or incorrect product, please contact our customer service team. We will collect the product and either send you a replacement or issue a refund. Please note that collection of faulty items may take up to 20 business days. *Please note that we do not collect from areas outside the UK mainland.*

Missing Promotional Gifts:

If a promised promotional gift was not included in your package, please accept our apologies. We will be happy to include it in your next order.

*Please note that gifts (such as snacks, shakers, or protein samples) are provided according to stock availability at the time of packing and we cannot guarantee a specific gift.*

Shoes Returns:

We do not accept returns or exchanges on shoes.

If shoes arrive damaged, you can return them for a full refund, including shipping.

Period Underwear Returns:

We cannot accept returns or exchanges on period underwear.

Customs Duties:

Please note that customs regulations vary from country to country and are beyond our control. Any duties or taxes imposed by your local customs authorities are your responsibility. We recommend contacting your local customs office to ensure the items you are ordering comply with local regulations.

We provide all necessary documentation to facilitate customs clearance, but delays may still occur. In rare cases, if customs authorities refuse to release a package, refunds can only be issued if the package is returned to us in its original, unopened condition.

By placing an order on our website, you acknowledge that you have read and accepted this shipping policy. If you have any questions, please don’t hesitate to reach out to our customer service team. We are here to help!