Terms and Conditions

Terms and Conditions 

Delivery Times

All orders are packed and dispatched from our London warehouse.
Estimated delivery time: 1–3 business days (Monday–Friday, excluding public holidays).

Once your order is shipped, you will receive a tracking number via email or text message.

Shipping Methods

We use trusted UK couriers such as Royal Mail, Evri, DPD, and Yodel, depending on the size and weight of your order.
Delivery times may vary slightly based on your postcode, weather conditions, or courier delays.

Out-of-Stock Items

If an item becomes unavailable after your order is placed, our team will contact you immediately to offer a replacement or a refund.

Lost Shipments

If a shipment is confirmed lost by the courier, you are entitled to a full refund or a replacement.

Returns & Refunds

  • Items must be returned unopened and in their original condition.

  • Once returned to our warehouse, a full refund will be issued.

  • Shipping charges are non-refundable. If your order was eligible for free shipping and you return all items, a £8 shipping fee will be deducted.

Incorrect Address

If you entered an incorrect address, please contact us as soon as possible.

  • If the order has not been shipped, we will update the address.

  • If the order has already shipped, we will try to redirect it, but refunds cannot be guaranteed.

Order Cancellation

You may cancel an order before it has been dispatched for a full refund.
If the order has already shipped, you may return it unopened for a refund (excluding shipping charges).

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us.
We will arrange a collection or send a replacement.
(Please note: collections are available within the UK mainland only.)

Missing Promotional Gifts

Gifts and samples are subject to stock availability at the time of packing.
If a promised gift was missing, we will include it in your next order.

Shoes & Period Underwear

  • Shoes: No returns or exchanges unless the item arrives damaged.

  • Period underwear: Returns and exchanges are not accepted.